Question 1

Do I have to repair my vehicle where the insurance company suggests?

Accepted Answer

You have the legal right to choose the shop of your choice to repair your vehicle. Tom & Ed's Autobody works directly with all insurance companies, and possess the training and state of the art equipment to safely and efficiently repair even the most sophisticated vehicles.

Question 2

I received an estimate from the insurance company what should I do?

Accepted Answer

Just bring the estimate to Tom & Ed's Autobody. We honor all insurance estimates, regardless of amount. We will work directly with the insurance company to document all damages and restore your vehicle to pre-accident condition. Remember, estimates are just starting points, and changes to them can be made once the vehicle is disassembled and all related damages can be seen.

Question 3

Do I need more than one estimate?

Accepted Answer

No. There is no law requiring you to get more than one estimate. You only need one estimate from the place you want your vehicle repaired. If the insurance company wants a second estimate, they can send their own appraiser to look at the vehicle. Then Tom & Ed's Autobody will honor the insurance company’s estimate.

Question 4

My car might not be safe to drive, what should I do?"

Accepted Answer

Never drive a vehicle that may be unsafe. Your safety is worth much more than the cost of a tow, and most insurance policies have coverage for towing. Call Tom & Ed's Autobody and we will have your vehicle towed to our safe and secure lot.

You have the right to choose a repair shop to fix your vehicle so if you want Tom & Ed's Autobody to repair your vehicle, you have the right to choose us.
 
Basically, get the CLAIM NUMBER from your insurance company and Tom & Ed's Autobody will be able to start the process and get you scheduled to repair your vehicle. If you need help getting the CLAIM NUMBER we can help you with that too. It’s that easy and that is our goal to provide excellent customer service from the start to the finish.

Question 5

Do I need an appointment for a collision repair or auto painting estimate?

Accepted Answer

In order to properly estimate your repair, we ask that you schedule an appointment either online or by giving us a call.

FAQ

Frequently asked questions

Do I have to repair my vehicle where the insurance company suggests?

I received an estimate from the insurance company what should I do?

Do I need more than one estimate?

My car might not be safe to drive, what should I do?"

Do I need an appointment for a collision repair or auto painting estimate?